SHIPPING & RETURN POLICY

If you have any questions...

IMPORTANT: Please double-check your addresses, especially the delivery address, before placing an order. After the order is placed, it is very difficult for us to make any changes.

Please carefully inspect your order upon receipt and inform us within 7 days if any significant damage occurred during transportation. Please provide images of the damages and send us an email at sales@lemagnetique.com.

Our aim is to make your purchasing experience as smooth and enjoyable as possible, starting from the moment you place an order and culminating in the unwrapping of your purchase from Le Magnetique. If we could personally deliver each order, we would. However, after the package leaves our hands, we unfortunately have limited control over how the carrier handles it on its way to you.

USA SHIPPING Orders eligible for free ground shipping will be sent via UPS Surepost. This means that UPS will pick up your package and deliver it to your local post office. USPS will be the carrier to deliver your package. Our order fulfillment center is located in Los Angeles, California 90012, so please take note of the delivery time based on your location.

TAXES We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states where we do not have a nexus.

RETURNS + EXCHANGES At Le Magnetique, all our products are thoroughly inspected before being shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during transportation if photographic evidence of the damage is provided to us within 7 days of delivery.

You can return unused products within 14 days of purchase (except perfumes*). The buyer is responsible for the shipping cost of all return items. We do not accept exchanges at this time.

Within 14 days of your order, please send an email to sales@lemagnetique.com with a return request, letting us know the reason for your return. Once your return is approved, we will provide you with the return address and your return authorization number. *Please do not send your return to the address indicated on the shipping label. Please ensure that your return package is wrapped in bubble wrap and paper similar to how it was packed, or something equivalent. Ensure that the candles are protected and securely packed so that they arrive in good condition. The buyer is responsible for shipping costs on all returns; please retain tracking information. We do not accept exchanges at this time.